Signature change

Forum|Forum|1 year ago
May 29, 2025
2 replies
83 views

The signature you have on file for me is NOT my signature! Not even close. I was sent an important document to sign and the provider used your platform. I could not use it because my signature was wrong and I wasn’t provided with the option to do a new signature.

Best answer by Hengfeng Ge

please reference this document:

https://support.docusign.com/s/document-item?language=en_US&bundleId=jux1643235969954&topicId=lrz1578456442739.html&_LANG=enus

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hengfeng Ge

Answer

Hero

please reference this document:

https://support.docusign.com/s/document-item?language=en_US&bundleId=jux1643235969954&topicId=lrz1578456442739.html&_LANG=enus

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

J

Jenny.Martin

Community Moderator

Hello @andrewgoreham,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Regards,

Jenny | Docusign Community Moderator

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