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Signature change

  • May 29, 2025
  • 2 replies
  • 27 views

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The signature you have on file for me is NOT my signature!  Not even close.  I was sent an important document to sign and the provider used your platform.  I could not use it because my signature was wrong and I wasn’t provided with the option to do a new signature.

Best answer by Hengfeng Ge

please reference this document:

https://support.docusign.com/s/document-item?language=en_US&bundleId=jux1643235969954&topicId=lrz1578456442739.html&_LANG=enus

 

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedInhttps://www.linkedin.com/in/gehengfeng/

2 replies

Hengfeng Ge
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  • Hero
  • Answer
  • May 30, 2025

please reference this document:

https://support.docusign.com/s/document-item?language=en_US&bundleId=jux1643235969954&topicId=lrz1578456442739.html&_LANG=enus

 

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedInhttps://www.linkedin.com/in/gehengfeng/


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  • Community Moderator
  • June 9, 2025

Hello ​@andrewgoreham,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

 

Regards,

Jenny | Docusign Community Moderator