Getting Docusign error while trying to sign doc which is already digitally signed.
Unable to load the document. The document needs to be repaired and that would invalidated existing digital signatures. Please repair the document, then get it signed and uploaded again
could you open the document in adobe reader or foxit reader the check the digital certificate panel. take a screenshot of this panel.
FreeLink/甫连信息
DocuSign Partner | Partner Profile
2024 APAC Reseller Growth Partner of the Year
The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.
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Yes, it is signed as QES. best practice is both signer sign in the same envelope. could you confirm with the sender whether this document is Signed by DocuSign or other solution. whether this envelope is completed if it is send by docusign.
FreeLink/甫连信息 DocuSign Partner | Partner Profile 2024 APAC Reseller Growth Partner of the Year The first in APAC to pass the DocuSign eSignature Technical Consultant certification. Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.
Feel free to reach out for collaboration opportunities.
Not sure about if it is signed with Docusign.
but the case is that we get documents from client which is already having digital sign, and that is completely different company. After receiving doc as our requirement we have to add another set of signatures by using Docusign using API.
Yes, it is signed as QES. best practice is both signer sign in the same envelope. could you confirm with the sender whether this document is Signed by DocuSign or other solution. whether this envelope is completed if it is send by docusign.
FreeLink/甫连信息
DocuSign Partner | Partner Profile
2024 APAC Reseller Growth Partner of the Year
First globally to pass DocuSign eSignature Technical Consultant certification
Expertise in DocuSign integrations with in-house systems for leading enterprises across various industries.
Feel free to reach out for collaboration opportunities.
can we sign with new recipient on QES document again with DocuSign
I haven’t try it, not know whether the new QES digital certificate will repleace the old QES digital certificate. we need test it .
FreeLink/甫连信息 DocuSign Partner | Partner Profile 2024 APAC Reseller Growth Partner of the Year The first in APAC to pass the DocuSign eSignature Technical Consultant certification. Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.
Feel free to reach out for collaboration opportunities.
Hello
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Best regards,
Nathaly | Docusign Community Moderator
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Hello
Welcome to the Docusign Community and thank you for posting your concerns!
It is recommended that all signers use the same application (either Docusign, Adobe or any other) to get all the needed signatures. After a document is signed it becomes locked, you can sign the document but it will invalidate any signature that was already on the document.
In other words, there isn’t an actual solution to that error other than sending a document again for signature and adding all the needed parties, or to invalidate the existing signature and have it signed on 2 different applications.
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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