Service Templates Keep Disappearing From My Template Menu

Hello ​@A-Team,
 

Thank you for reaching out to the Docusign Community. 

Can you please confirm if what is missing is just the templates only or the template tab itself is missing?

I don't see any report or incident related to this issue. Would you mind trying these steps and check if the issue persists? Just in case we have encounter a possible affectation:

1. Clear the cache and cookies
2. Try a different browser(s)
3. Try an Incognito/in-private window
4. Try a different device
5. Test with different Internet networks such as on a mobile device using data with Wi-Fi disabled.

I hope this helps. Please "Select as Best" below if you find the answer to be useful.
 
Best regards,
Marco Paulo| Docusign Community Moderator

Fix your programming errors or lose customers. The advice did not solve my problem.

Hello ​@A-Team ,

I’m sorry to hear that the issue persists.

Please create a support case so we can further investigate this issue and determine its possible effects. 

You may follow the steps provided in the link below.

Open a case in the Docusign Support Center

I hope this helps. Please "Select as Best" below if you find the answer to be useful.
 
Best regards,
Marco Paulo| Docusign Community Moderator
 

Same problem here….been using agreement for years and it just disappeared on me...Tried from 5 different devices and it is not appearing...is also not in the recently deleted folder.    Now I’m losing several hours having to do it again

This is the feedback I left with Docusign - no support for my problem - I have been using Docusign for years and now all of my service agreements disappeared.  I contacted the community and was provided with advice that did not resolve my problem. There instructions to manage case and create new case are inaccurate and do not work. I tried from my desktop and using chrome. I am not switching browsers to work around your coding errors. Fix your code or lose customers.  This is costing me hours of productivity. I hate change, but I'm about to make one and I'm certain that I am not alone.

We’re having the same problem. It has deleted our templates 3 times. It seems to be after we’ve used them. There isn’t anything in the trash folder. I’m also considering leaving. I’m not going to keep remaking templates every time we use them. If there’s not a fix and they’re not working on one, I will start looking for a new service now.

Hello ​@Pawsitively Pooches ​@willietomtom ​@A-Team,

We really do apologize for any inconvenience that this may have caused you.

We recommend that you open a case for this so that this can be investigated and see if there’s any possible bug.

This is not the best platform to raise this issue, as they may request a HAR file and API log to investigate further. 

Please follow the steps provided in the link below on how to open a case.

Open a case in the Docusign Support Center

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Thank you for your response. Have a good day!

Another work around I found is to create multiple copies of the template and populate them later.