Server Request Error: Could not load settings

Forum|Forum|11 months ago
August 26, 2025
2 replies
94 views

I have paid for a docusign account. Cannot access account. Seeing the following message: “Server Request Error: Could not load settings.” I have tried mutliple browsers. Same issues. So far nobody is helping with this.

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M

Ma.Cubio

Community Moderator

Hi @CPCURATR —I'm really sorry to hear about your experience, and thank you for taking the time to share it. I completely understand how frustrating it is when things don’t work as expected, especially when trying to get work done.
If you don’t mind, could you please send me your account details via private message so I can check on it?

Again, I’m sorry your experience hasn’t met expectations so far. I’d love the chance to help turn it around, and the Community is here to support you.

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"

M

Ma.Cubio

Community Moderator

Hello @CPCURATR

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.