Hi @NisaA,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to see that you haven’t been able to access your DocuSign account due to this error, but I will assist you in getting to the bottom of the issue.

This error is usually triggered by a connection error when accessing our servers, which can be caused because of different reasons.

To locate the culprit, lets start troubleshooting by confirming if the behavior is consistent across different networks, devices, and browsers.

Please try these options separately, as they may lead us to the root cause of the error.

Feel free to let us know if you need further assistance with this. 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi @NisaA,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!