Sent Items

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I sent an envelope last month, it shows up on a report as being sent but there is no capability to see the original document. I resent a new document a few days later which I can open but nothing allows me to see the original.

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D

David.SchmitzAnswer

Hero

@MWeilers What happened to the original envelope? Was it deleted?

Deleted envelope are saved for only 24 hours in the Deleted folder and then removed from DocuSign. If deleted there would be no way of opening the envelope further and viewing the document. The only option I could think of would be to reach out to other Recipients who were sent that envelope and did not delete that envelope only left it as voided.

D

David.Schmitz

Answer

Hero

@MWeilers What happened to the original envelope? Was it deleted?

Deleted envelope are saved for only 24 hours in the Deleted folder and then removed from DocuSign. If deleted there would be no way of opening the envelope further and viewing the document. The only option I could think of would be to reach out to other Recipients who were sent that envelope and did not delete that envelope only left it as voided.

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M

MWeilers

Author

Newcomer

I will check with the other recipient. Thank you very much!

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Alejandro.Ramos

Docusign Employee

Hi @MWeilers,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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