Self signing envelopes now consumes one credit. This use to be free.

Forum|Forum|7 months ago
January 16, 2026
12 replies
332 views

I have been using docusign for many years now. I could always create an envelope, check I am the only signer & then e-sign the document. This no longer works. The only option now available is send which consumes one credit.

Is it no longer possible to self-sign envelopes without consuming one credit?

Best answer by Katinka

I found the solution:
If the following checkbox, "Enable new sending experience," is deactivated in the admin area under "Sending settings," then everything works as before.

I never actively enabled this setting—it seems to have been created automatically. I'd say the new "sending experience" wasn't such a great experience... ;-) I hope it remains deactivatable in the long run…

Edit: WOW - it worked for 4 documents and then crashed again. “ Fehler beim Zugriff auf den Umschlag. Invalid envelope status. Envelope not yet sent.” This is just nuts. Not happy with this anymore….

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M

Melanie.Panguito

Docusign Employee

Hi there!

Glad to hear that free self‑sign is working in the old UI. I wanted to let you know that I’ve coordinated internally and confirmed that the behavior described is not expected in the new UI. The issue has been acknowledged, and our engineering team is actively investigating it under ticket NDSESEND‑13785. Thank you for reporting this.

We understand how disruptive this can be and truly appreciate your patience while we work on a fix. If you’d like to stay updated, we recommend opening a support case and referencing the ticket number so you can receive notifications as progress is made:

👉 Open a Support Case

In the meantime, you can continue using the old UI, and the same functionality is available by selecting “Sign a Document” from the Home or Agreements page. Both options will create the envelope as Self‑Sign.

Regards,

Melanie | Docusign Community Moderator

K