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Select a User

Forum|Forum|4 months ago
April 6, 2026
4 replies
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After I enter my username and password I’m presented with the following - the same user twice. I don’t know why I have two users and I can’t distinguish between them. How can I merge them or delete them or, at least make them distinguishable.

Best answer by JohnSantos

@MarkMichaelis

What you’re seeing is most likely the same email address tied to two different DocuSign accounts or user memberships using a different password, which is why DocuSign is making you choose a user after login.

To solve it you might need to reset the password and make sure it is the same for both accounts. Login with the same password once you know what it is.

JohnSantos

Answer

Guru

@MarkMichaelis

What you’re seeing is most likely the same email address tied to two different DocuSign accounts or user memberships using a different password, which is why DocuSign is making you choose a user after login.

To solve it you might need to reset the password and make sure it is the same for both accounts. Login with the same password once you know what it is.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

M

Ma.Cubio

Community Moderator

Hello @MarkMichaelis
How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a valuable solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."

M

MarkMichaelis

Author

Newcomer

Hi,

Thanks for trying to help.

What you’re seeing is most likely the same email address tied to two different DocuSign accounts or user memberships using a different password, which is why DocuSign is making you choose a user after login.

I was going to object because I obviously can’t retrieve my “second” password. However, I went ahead and changed the password on the one account I know and now the problem appears to be resolved. I’m not sure what happened to the other account or how to login to it, but no worries, I no longer see it I guess.:

Thanks,

Mark

M

Ma.Cubio

Community Moderator

Hello @MarkMichaelis

That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

—
Ma. Cassandra | Docusign Community Moderator

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