Skip to main content
Question

Retrieve download

  • March 5, 2026
  • 2 replies
  • 44 views

Forum|alt.badge.img

I selected the separate pdf option for my bulk download but all the files continue to be downloaded in individual folders. How do I fix this?

2 replies

Forum|alt.badge.img+15

Hi ​@EmilyB,

Welcome to the DocuSign Community — we’re really happy to have you here! 😊

What you’re experiencing is an expected behavior. May you tell us a bit more about what you were hoping the download would look like?

Happy to help once we know a little more!

 

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"


Forum|alt.badge.img+14
  • Community Moderator
  • March 19, 2026

Hello ​@EmilyB,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

 

Regards,

Jenny | Docusign Community Moderator