Registration phone number issues (from Ukraine)

Question

Hello!Many users from Ukraine face the problem of not being able to register due to an error in their phone.I know for sure that the phone number is entered correctly, the advice to enter the full number does not help.This applies to some operators from Ukraine (but not all).Is it possible to fix this problem? Or is there another way of authorization besides the phone?

Ma.Cubio · Answer

Hello ​@SergDubenkoThank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.There are cases where this same error message pops up if the email is already tied to an existing account. May I have the email address via private message to double-check?If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!Sincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

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