Hello!
Many users from Ukraine face the problem of not being able to register due to an error in their phone.
I know for sure that the phone number is entered correctly, the advice to enter the full number does not help.
This applies to some operators from Ukraine (but not all).
Is it possible to fix this problem? Or is there another way of authorization besides the phone?
Hello
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
There are cases where this same error message pops up if the email is already tied to an existing account. May I have the email address via private message to double-check?
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Sincerely,
Ma. Cassandra | Docusign Community Moderator
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Hello,
Thank you for your reply!
This happens at the registration stage. People cannot use their phone number.
Hello
To check, please provide a sample email address via private message when trying to register and getting this error. Thank you.
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hello
I was send email to your privat box. But I think there not related to email, except .. format and phone number are verified on the backend?
Hello
Thank you for providing the information. Upon checking, the email is already associated with a trial account. It could be the reason why the error message pops up.
The user may try to log in using the password he created or do a password reset instead to create a new one and be able to log in.
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hello
I will try to explain it from another perspective.
Yes, now the user has registered using a different phone number.
But... in registration process, he could not able to register because the system considered his phone number to be "not invalid."
That is, not all phone numbers, not all operators, are considered is “valid”.
Hello
I appreciate the details you provided, and I’m sorry for the inconvenience it caused you all. In this scenario, we highly recommend that the person affected by this issue reach out to our support team via chat to have it checked internally.
Please visit our official website and start a chat with our support expert, who will be able to help you further.
If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hello
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
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