refund on double charge on annual subscription renewal request

Hello ​@Constance Nyambi,

Thank you for reaching out, and a warm welcome to the Docusign Community! We're sorry to hear about the billing issues, and the situation is understandably frustrating. We’re here to help where we can, but because this Community space focuses on general guidance, any billing inquiries and disputes will need to go through our Support team directly: 

👉 Open a Support Case

👉 How can I request a phone call from Docusign Support?

If you come across any challenges with the case creation process, please don't hesitate to send me a private message with your name, email address, and account number. Here if you need us!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"

Hey ​@Constance Nyambi,

How are you? I'm checking in to see if you still need assistance? 

Let us know if you still need help or if anything else comes up, we’re here for you.

Regards,

Melanie | Docusign Community Moderator