Hello ​@quail ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that you were wrongly charged. Have you tried opening a case with customer support?

If it does not allow you with the normal “Open a case option”, there is another option, “I can’t access my account or invoices”, which does not require you to login to your account: Open a case in the Docusign Support Center

Please view the below screenshot:

When clicking the option it should give you the following screen which will allow you to create a case without the need of logging in:

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello ​@quail ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hi ​@nathaly.monge 

I have downgraded paid plan to freemium in Oct-24 but still credit card has been charged for USD 340 and unable to contact Docusign support as there is no option to open a case or call or request call back in Freemium.

And I cannot see the option which you mentioned on my profile. Any suggestions on how to get refund?

Hello ​@Tej Anumas ,

Welcome to the Docusign Community and thank you for posting your concerns!

Try logging out of the support center and access that page without logging in.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!