Recipients Only Able to View Document One Time?

Forum|Forum|1 year ago
April 24, 2025
2 replies
94 views

Recipients of my envelopes say that they can only view the document one time - even though they are set up as signers. They view and then log in later - and it is not available to view. Any guidance?

J

Jenny.Martin

Community Moderator

Hello @Courtney H.,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.

To help us better assist you, could you please send me a direct message with the envelope ID related to your concern so we can check further?

Additionally, can you provide more details about this issue? When you say, “They view and then log in later—and it is not available to view,” do you mean that the envelope went missing after they viewed it?

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

J

Jenny.Martin

Community Moderator

Hello @Courtney H.,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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