Recipient limit

Question

Why is Docusign telling me that the ‘Cummulative Recipient limit of the envelope has been exceeded’ when I have added only 2 signees, and cumulatively I have sent 20 envelopes to 1-4 signers? I’m on a free trial, and I have 7 more days of trial, but I cannot use it!

Ma.Cubio · Accepted Answer

Hello ​@Katerynka,Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.We apologize for the inconvenience it caused you that you’re getting an error when trying to send envelopes to your recipients.Upon checking, I found out that some accounts were being impacted of the recent limit implementation in sending envelopes which includes trial account. To help you out, I highly recommend you create a support case so an expert can review your account, see if youraccountisbeingimpacted and see options to help you out.To create a case without logging into your account, please use the section at the bottom of the page:https://support.docusign.com/s/contactSupport?language=en_US&rsc_301If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!Best regards,Ma. Cassandra |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue

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