Receiving and downloading received signed forms

Question

I received two responses out of five so far to my envelope. The second response is overwritten the first response so I can see the first responder’s details on the form as well as the second responder’s form. I cannot see the two people’s individuals’ forms. I cannot download them separately either.

Alejandro.Ramos · Accepted Answer

Hi @VivMc,Thank you for reaching out to the Docusign Community.When you send an envelope, your signers will all be included within the same record. If you have applied your fields one on top of the other, this will cause the behavior you describe.Instead, you could have multiple copies of the same document in your envelope, where you can apply your recipient fields separately.Feel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

​Hi @VivMc,I hope you are doing well.I would like to confirm if the suggested solution answers your question?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.