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Received an email without showing the sender asking 'Complete with DocuSign: BOBALBERS57.pdf'

Forum|Forum|1 year ago
April 17, 2025
3 replies
232 views

I received an email from an unknown sender. Outlook marked the email as unable to verify sender so may not be safe to open. I do not want to open the unknown Docusign document. How can I verify it is safe to open ?

Sincerely,

BobA57

Best answer by Vinicius.Rodrigues

Hi @BobA57 !

If this email was a legitimate email from Docusign, you will find the Alternate Signing Method at the end of the email, and with this code you will be able to verify it directly on the Docusign website.

See the following article for more information: What should I do if I receive a suspicious email?

Please, let me know if I was able to help you with this question. If so, could you please select click on the "Select as Best" option? Thank you!

Vinicius.Rodrigues

Answer

Docusign Employee

Hi @BobA57 !

If this email was a legitimate email from Docusign, you will find the Alternate Signing Method at the end of the email, and with this code you will be able to verify it directly on the Docusign website.

See the following article for more information: What should I do if I receive a suspicious email?

Please, let me know if I was able to help you with this question. If so, could you please select click on the "Select as Best" option? Thank you!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

B

BobA57

Author

New Voice

Hello Vinicius,

When I went to open the document and I was directed to https://visafleurs.com/ and sign into my Outlook acct. The alternate sign in method is not redirecting to Docusign or the document for me to see. I will mark the email as phishing / spam.

Thank you

BobA57

Vinicius.Rodrigues

Docusign Employee

Hello Vinicius,

When I went to open the document and I was directed to https://visafleurs.com/ and sign into my Outlook acct. The alternate sign in method is not redirecting to Docusign or the document for me to see. I will mark the email as phishing / spam.

Thank you

BobA57

Hi @BobA57 !

This is definitely not expected behavior from a Docusign envelope. Your best bet is to forward this message to spam@docusign.com and delete it from your email.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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