Problem loading documents with external signature

We have identified that DocuSign is not allowing the upload of documents with external signatures, which negatively impacts our operations by preventing us from receiving several important forms. We request that this issue be resolved as soon as possible.
If an immediate technical solution is not feasible, we ask that a clear error message be implemented when filling out the form, informing the user that documents with external signatures are not supported. This would help avoid confusion and delays.

Hello ​@Joseline,

A warm welcome to the Docusign Community! Thank you for posting your Idea.

We have some questions on the specifics of your request.

We want to ensure we understand if there are some technical issues you are having that we can address, or if this Topic you posted is solely for product feedback and suggestions. Can you please provide more context about "DocuSign is not allowing uploading documents with external signatures"?

• Are you using the regular DocuSign Website (www.docusign.com) or an Integration to generate/send documents like; Rooms, CLM, SpringCM Salesforce, Workday, etc?

• Please describe, step-by-step, what you were doing when the issue appeared.

• Would you happen to have the exact error or screenshots of the issue that you could provide? Please conceal any PII.

Note: We have converted the Topic to a question while waiting for your confirmation. We look forward to hearing back from you. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@Joseline,

I hope you are doing well. Just checking to see if you are able to provide the information that I previously requested? If so, please do so in a reply to this question so that I can further assist you with your issue. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue