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Legacy User
June 3, 2016
Solved

Please cancel

  • June 3, 2016
  • 9 replies
  • 97 views

I want to cancel my account

Best answer by Community Expert

Did you want to downgrade to a free account instead of cancelling?

It is still free but you can keep and access all of the envelopes in your account for future reference. Additionally, you can access all DS documents sent to you in the future, in one place. Lastly, you may want to re-activate sending functionality to your account. This way you can keep all your settings.

Please view the Guide:  (https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account) HOW DO I CANCEL OR DOWNGRADE MY ACCOUNT?

A Support Representative will be able to verify and assist you.

Hope this helps.

9 replies

Docusign Employee
June 3, 2016

Did you want to downgrade to a free account instead of cancelling?

It is still free but you can keep and access all of the envelopes in your account for future reference. Additionally, you can access all DS documents sent to you in the future, in one place. Lastly, you may want to re-activate sending functionality to your account. This way you can keep all your settings.

Please view the Guide:  (https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account) HOW DO I CANCEL OR DOWNGRADE MY ACCOUNT?

A Support Representative will be able to verify and assist you.

Hope this helps.

Legacy User
December 5, 2018

No.

Legacy User
January 25, 2019

No

Legacy User
September 16, 2019

No. Please cancel with a confirmation of it. Thanks. I don't like the way my signature looks.

Legacy User
September 19, 2019

Please cancel my account going through divorce I need to wait until it is finalized

Legacy User
June 3, 2020

no please cancel my account and let me know please

Legacy User
September 14, 2020

No please cancel my account immediately. I would also like a refund.​

Legacy User
October 4, 2021

PLease cancel my account ASAP. I keep getting charged monthly and no longer use!

Legacy User
March 2, 2022

I went through the process of CANCELLING MY ACCOUNT with the support centre via email. and have now just received a request to update my credit card details for new payment processing. This company is a joke.