​@Knox_1 

I believe they have done away with phone support.

You can contact support by the web (https://support.docusign.com) scroll down and choose the “I can’t access my account or invoices”

good luck

mr1

that did not help me.  thanks anyway.

I am totally at a loss for accessing my account. I do not use DocuSign much for personal use but i use our company's CRM similar type system 50x per day for NDAs and contracts etc.  

I would like to speak with a support member. or at least chat with one asap.  I have an important bank doc that i need to e-sign for my family and it is urgent

Hello ​@Knox_1 ,

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Marco Paulo | Docusign Community Moderator