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Newcomer
November 28, 2024
Question

Phone Number Invalid on SMS Verification, help ASAP

  • November 28, 2024
  • 16 replies
  • 1339 views

i have tried numerous format such as 

(xxx) xxxx-xxxx

xxx-xxxx-xxxx

xxxxxxxxxxx

xxx xxxx-xxxx

xxx xxxx xxxx

 

then checking the validity of my phone number (in which it is valid) , using another phone number, another device, different wifi, creating brand new email account, all to no avail. please help to solve this as soon as possible. thank you

16 replies

Docusign Employee
November 29, 2024

Hello ​@wumbo111,

Thank you for reaching out to the Docusign Community.

Is this for accessing an envelope?

Are you the sender of the envelope?

Is this the first time happening?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

wumbo111NewcomerAuthor
Newcomer
December 1, 2024

hi thank you for the respond,

no this is for creating a new account. my friend in the same region also encountered similiar problem

Mayar.Abounnaiem
Docusign Employee
Docusign Employee
December 1, 2024

Hey ​@wumbo111 Can you please elaborate more on the steps and send a screenshot of the error to better assist you?

S​i​te Lead, Partner Ecosystem Ops
New Voice
December 2, 2024

Having the same issue
tried also all formats, in my case it does not work for Poland +48, however, works for other regions 

Mayar.Abounnaiem
Docusign Employee
Docusign Employee
December 2, 2024

Hello ​@samwalker have you tried 00 48? 

S​i​te Lead, Partner Ecosystem Ops
New Voice
December 2, 2024

hey ​@Mayar.Abounnaiem not sure what OO means 
this is how I tried

 

Docusign Employee
December 3, 2024

Hello ​@samwalker,

Are the new accounts web personal accounts? Or did you receive an invite to join a Docusign account?

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Newcomer
December 4, 2024

Hello! I have the same issue when trying to register new account. I tried Russian, Kazakstan, Serbian phone numbers which I have but got “invalid phone number” error. I entered phone numbers without any special symbols or spaces, just numbers. Only one number that is “valid” - my old Cyprus phone number which is disabled. So, I can’t register new account. Please check it, because it looks like something broken or you do not support Russian, Kazakstan, Serbian phone numbers at all.

Docusign Employee
December 5, 2024

Hello ​@west0r ,

Are the new accounts web personal accounts? Or did you receive an invite to join a Docusign account?

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Docusign Employee
December 23, 2024

Hi ​@west0r,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.