Phone Number Invalid on SMS Verification, help ASAP

Hello ​@wumbo111,

Thank you for reaching out to the Docusign Community.

Is this for accessing an envelope?

Are you the sender of the envelope?

Is this the first time happening?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

hi thank you for the respond,

no this is for creating a new account. my friend in the same region also encountered similiar problem

Hey ​@wumbo111 Can you please elaborate more on the steps and send a screenshot of the error to better assist you?

Having the same issue
tried also all formats, in my case it does not work for Poland +48, however, works for other regions 

Hello ​@samwalker have you tried 00 48? 

hey ​@Mayar.Abounnaiem not sure what OO means 
this is how I tried

Hello ​@samwalker,

Are the new accounts web personal accounts? Or did you receive an invite to join a Docusign account?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello! I have the same issue when trying to register new account. I tried Russian, Kazakstan, Serbian phone numbers which I have but got “invalid phone number” error. I entered phone numbers without any special symbols or spaces, just numbers. Only one number that is “valid” - my old Cyprus phone number which is disabled. So, I can’t register new account. Please check it, because it looks like something broken or you do not support Russian, Kazakstan, Serbian phone numbers at all.

Hello ​@west0r ,

Are the new accounts web personal accounts? Or did you receive an invite to join a Docusign account?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi ​@west0r,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I am from Bangladesh and I faced the same issue. can’t to verify my mobile number which is +880*******. its shows that invalid number.
so what can i do now?  
 

Hello ​@sabbir496,

Thank you for reaching out to the Docusign Community.

Are you a signer or a recipient of the envelope? Or is this for creating or accessing an account?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Same here from +62. I’ve tried creating new personal account to send and sign an envelope. Tried to write the number with various formats as mention above but didn’t work at all. Any help?

Hello ​@damarjp.alea ,

Thank you for reaching out to the Docusign Community.

To confirm is this for the creation o a new account?

Please try the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using a VPN, or if you are on one already, disconnect from the VPN and try again.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Christopher.Alpizar ,

Thank you for the advice. Yes, this is for creating new account.

I’ve already tried these:

• Clear caches & cookies
• Tried using 4 different browser and their incognito windows
• Tried using 2 different PC and 2 different mobile phone
• Tried using 2 different wi-fi network & 2 mobile network
• Tried using 2 VPN provider with different countries

But unfortunately, it still didn’t work. I also tried to write a random number with different country code, but only India’s code (+91) that work with 10 digits phone number.

Any idea of what should i do? I try to make a case through docusign support, but failed to do so because i don’t quite understand the steps to make it.

Thank you

Hello ​@damarjp.alea ,

Did you followed this guide to Open a case in the Docusign Support Center?

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.