1. Permissions: The sender of the document might have set specific permissions that restrict who can view or sign the document. This could include limiting access to certain signers based on their email address, role, or order of signing.

2. Authentication Requirements: The envelope might require additional authentication that the signer must complete before gaining access.

3. Link Expiration: If access to the document is provided via a link, that link might have expired. DocuSign allows senders to set expiration dates on these links.

Hi @GABRIELA LOAIZA,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

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