Payment not accepted

Question

Hi,I have bought a standard esignature plan, but now it says that my payment was not accepted. Independent from which payment method I choose. At the same time I also cannot just cancel the plan anymore. Thanks in advance for support!Astrid

Alejandro.Ramos · Accepted Answer

Hi ​@Astrid Kraft,Thank you for reaching out to the Docusign Community.We will gladly help process your request, to do so, please open a new support case by filling out the form provided below:https://support.docusign.com/en/contactSupportIf you can’t open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account.", you will be able to fill out the form.Feel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community Moderator

marco.tanglao · Answer

Hello ​@Astrid Kraft,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.Otherwise, let me know and I will gladly help you address the situation as soon as possible.Best regards,Marco Paulo | Docusign Community Moderator

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