This is extremely frustrating as I just made the decision to purchase a paid account.
There is no phone number or email address to get help.
Best answer by Melanie.Panguito
Hi
Welcome to the Docusign Community—great to have you here!
We understand you're experiencing a subscription issue, and we recognize the frustration. Your concern is completely understandable, and we know the importance of getting this straightened out. To assist us in investigating this further and to protect your privacy in this public forum, may you please send me a private message with the following information:
Name:
Account Number:
Email linked to the account:
Alternatively, here's how to reach customer support:
📍How do I contact Docusign Customer Support?
📍Open a case in the Docusign Support Center
📍Important Changes to Docusign Support
Looking forward to your update. Here if you need us!
Sincerely,
Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hi
Welcome to the Docusign Community—great to have you here!
We understand you're experiencing a subscription issue, and we recognize the frustration. Your concern is completely understandable, and we know the importance of getting this straightened out. To assist us in investigating this further and to protect your privacy in this public forum, may you please send me a private message with the following information:
Name:
Account Number:
Email linked to the account:
Alternatively, here's how to reach customer support:
📍How do I contact Docusign Customer Support?
📍Open a case in the Docusign Support Center
📍Important Changes to Docusign Support
Looking forward to your update. Here if you need us!
Sincerely,
Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hi
Thank you for providing the information requested. I sent you a message with your case number. Thank you!
Sincerely,
Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hello
We received your confirmation. Thank you for helping us resolve your case. We sincerely appreciate your cooperation throughout the process. If you feel that we have fully addressed your concerns, please consider marking this response as Best Answer ✅ to consider this topic as resolved.
Let us know if you need help or if anything comes up—we're here for you!
Sincerely,
Melanie | Docusign Community Moderator
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