Paid Account Shows Suspended for Expiration of Free Trial

Hi ​@SRPBryan,

Welcome to the Docusign Community—great to have you here!

We understand you're experiencing a subscription issue, and we recognize the frustration. Your concern is completely understandable, and we know the importance of getting this straightened out. To assist us in investigating this further and to protect your privacy in this public forum, may you please send me a private message with the following information:

Name:

Account Number:

Email linked to the account:

Alternatively, here's how to reach customer support:

📍How do I contact Docusign Customer Support?

📍Open a case in the Docusign Support Center

📍Important Changes to Docusign Support

Looking forward to your update. Here if you need us!

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Hi ​@SRPBryan,

Thank you for providing the information requested. I sent you a message with your case number. Thank you!

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Hello ​@SRPBryan,

We received your confirmation. Thank you for helping us resolve your case. We sincerely appreciate your cooperation throughout the process. If you feel that we have fully addressed your concerns, please consider marking this response as Best Answer ✅ to consider this topic as resolved.

Let us know if you need help or if anything comes up—we're here for you!

Sincerely,

Melanie | Docusign Community Moderator