Over a week, and still cannot log in to docusign.com - what is going on?

Forum|Forum|2 years ago
April 30, 2024
13 replies
2076 views

Clicking from docusign.com, the screen goes white. The URL says docusign.com/send, but it does not allow me to input my username & password. I thought it would be fixed by now, please advise what we can do to use the paid platform?

eSignature

Best answer by David.Schmitz

@Pamela I would suggest first to try a different browser. If you only have the single browser then clear cache, history and cookies then close the browser and try again. If you have the resources to try the login from a different computer then I would suggest that next. Then last resort check with your internal IT and then create a DocuSign case to attempt to resolve.

Show previous replies

V

VickiLynnMusic

Newcomer

I am having the same issue, have tried different browsers and troubleshooting steps but to no avail.

N

nathaly.monge

Docusign Employee

Hello @VickiLynnMusic ,

According to the following link: https://status.docusign.com/ , there hasn’t been any outages. If the troubleshooting steps did not help, I recommend you contact customer support for assistance: https://support.docusign.com/en/contactSupport

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

S

Saqs

New Voice

It sounds like you're experiencing a loading issue with DocuSign, where the screen goes white and you're unable to access the login page. Here are a few troubleshooting steps you can try:

1. **Clear Browser Cache**: Sometimes, cached data can cause issues with loading pages. Clear your browser's cache and cookies, then try accessing DocuSign again.

2. **Try a Different Browser**: If the issue persists, try accessing DocuSign from a different browser or an incognito/private browsing window. This can help determine if the problem is browser-specific.

3. **Disable Browser Extensions**: Certain browser extensions, like ad blockers or privacy tools, can interfere with websites. Try disabling your extensions temporarily to see if the issue is resolved.

4. **Check Internet Connection**: Ensure that your internet connection is stable. A weak or intermittent connection might cause loading issues.

5. **Update Your Browser**: Ensure your browser is up to date. Sometimes, older versions of browsers can cause compatibility issues.

6. **Contact DocuSign Support**: If none of the above steps work, it might be an issue on DocuSign's end. Contact DocuSign support for assistance, as they can help troubleshoot or escalate the problem.

These steps should help you regain access to your DocuSign account.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.