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One user keeps getting an error message

  • June 5, 2025
  • 2 replies
  • 80 views
P
Newcomer
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I have 1 user that continues to get the message below. He’s stated if he keeps trying it will eventually let him sign. Anyone know why this is happening and how to fix it?

 

There was an unexpected fault

Our system was unable to complete your signature

 

Thanks

Best answer by Alexandre.Augusto

Hello, ​@pmporee 

 

Some suggestions:

 

Troubleshooting Steps:

  1. Clear Browser Cache and Cookies: This can help resolve temporary issues with your browser's storage. 
  2. Try a Different Browser: If the issue persists in your current browser, try another browser to see if the problem is browser-specific. 
  3. Check Your Internet Connection: Ensure you have a stable internet connection. 
  4. Contact the Sender: If you are unsure of the cause or need further clarification, you can contact the sender of the document. 
  5. Contact DocuSign Support: If all else fails, reach out to DocuSign's support team for assistance. 

 

I hope that helps! If so, I’d appreciate your Like here.

Best,

Alexandre

2 replies

Alexandre.Augusto
Docusign Employee
Forum|alt.badge.img+18

Hello, ​@pmporee 

 

Some suggestions:

 

Troubleshooting Steps:

  1. Clear Browser Cache and Cookies: This can help resolve temporary issues with your browser's storage. 
  2. Try a Different Browser: If the issue persists in your current browser, try another browser to see if the problem is browser-specific. 
  3. Check Your Internet Connection: Ensure you have a stable internet connection. 
  4. Contact the Sender: If you are unsure of the cause or need further clarification, you can contact the sender of the document. 
  5. Contact DocuSign Support: If all else fails, reach out to DocuSign's support team for assistance. 

 

I hope that helps! If so, I’d appreciate your Like here.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
M
Community Moderator
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  • Ma.CubioCommunity Moderator
  • Community Moderator
  • June 20, 2025

Hello ​@pmporee 
I hope you are doing well. 
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
Let me know, and I will gladly help you address the situation as soon as possible.

 

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

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