Hello, ​@pmporee 

Some suggestions:

Troubleshooting Steps:

1. Clear Browser Cache and Cookies: This can help resolve temporary issues with your browser's storage. 
2. Try a Different Browser: If the issue persists in your current browser, try another browser to see if the problem is browser-specific. 
3. Check Your Internet Connection: Ensure you have a stable internet connection. 
4. Contact the Sender: If you are unsure of the cause or need further clarification, you can contact the sender of the document. 
5. Contact DocuSign Support: If all else fails, reach out to DocuSign's support team for assistance. 

I hope that helps! If so, I’d appreciate your Like here.

Best,

Alexandre

Hello ​@pmporee 
I hope you are doing well. 
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
Let me know, and I will gladly help you address the situation as soon as possible.

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.