Not Receiving OTP via SMS or Call

Question

’m unable to receive OTPs (both SMS and call) from DocuSign despite the authentication limit being cleared. My mobile number is correct and active I’ve:

Verified that my phone isn't blocking unknown numbers or SMS
Tried switching devices and networks
Ensured DND is off and no third-party blocking apps are running

Still, no OTP is being received. Could someone assist in checking if there’s a delivery issue on your end or if my number is blocked from receiving DocuSign messages?

Thanks!

Jenny.Martin · Accepted Answer

Hello ​@Narendran Nair,Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.For detailed troubleshooting steps and additional information, please refer to this support article:Why am I not getting Docusign SMS texts?If you are still unable to receive the SMS code, it would be best to contact the sender so they can submit a ticket, and our support team can further investigate.Here if you need us!Regards,Jenny |Docusign Community ModeratorIf this helped, feel free to click "Best Answer"!

Jenny.Martin · Answer

Hello ​@Narendran Nair,I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.Regards,Jenny |Docusign Community Moderator

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