’m unable to receive OTPs (both SMS and call) from DocuSign despite the authentication limit being cleared. My mobile number is correct and active I’ve:
Verified that my phone isn't blocking unknown numbers or SMS
Tried switching devices and networks
Ensured DND is off and no third-party blocking apps are running
Still, no OTP is being received. Could someone assist in checking if there’s a delivery issue on your end or if my number is blocked from receiving DocuSign messages?
Thanks!
Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.
For detailed troubleshooting steps and additional information, please refer to this support article: Why am I not getting Docusign SMS texts?
If you are still unable to receive the SMS code, it would be best to contact the sender so they can submit a ticket, and our support team can further investigate.
Here if you need us!
Regards,
Jenny | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
Hello
I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.
Regards,
Jenny | Docusign Community Moderator
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