Not longer able to rotate document

Hello ,

Thank you for reaching out to the Docusign Community.

We do apologize if you are getting an error to rotate a document. We know how important this is and rest assured that we’ll do our best to help.

Please note that once an action has been taken or the envelope is completed, the envelope can no longer be edited. 

I hope this helps. Please "Select as Best" below if you find the answer to be a valid solution to your issue!

Best regards,
Marco Paulo| Docusign Community Moderator

Hi Marco,

Thanks for your reply.  This error is occurring during set up, before the envelope has been sent.  I tested this myself and I am also seeing the same error. 

I upload a document, fill in the routing information and click Next.  Then, when I try to rotate the signature page in order to place the signature and date signed fields in the appropriate locations, I receive the “Document cannot be edited” error message. 

Has there been a change that now prevents rotating a page in a document before the envelope is sent?

Regards,

Carol

Hello ​@Camigliore 

I don't see any report or incident related to this issue. Would you mind trying these steps and check if the issue persists? Just in case we have encounter a possible affectation:

1. Clear the cache and cookies
2. Try a different browser(s)
3. Try an Incognito/in-private window
4. Try a different device
5. Test with different Internet networks such as on a mobile device using data with Wi-Fi disabled.

Also, can you try to use a different documents and see if rotation works fine?

Hope to hear from you soon.

Best regards,

Marco Paulo | Docusign Community Moderator

Hello ​@marco.tanglao 

Thanks for your suggestiions.  I have tried each of them and the issue still persists.  The user who originally reported this issue is in the UK and was having the issue with a PDF from an outside source.  I am in the US and tried both PDF and Word documents from internal sources.  In each instance, the document is unable to be rotated and the “Document cannot be edited” error displays when hovering over the rotation icon.

This issue appears to have started after the first of this year.  I will continue to pursue a solution internally and open case with DocuSign if needed.

Thanks for your assistance,

Carol

As a User - I used to have the option to rotate the document prior to yesterday - the option has gone away with a newer version of Docu-Sign - 

How can I get this functionality back?

Thank you in advance for your time.

As a user, I also have lost this functionality, along with others in my organization. This is a feature I use very regularly. What is the timeline for restoring this functionality? 

I have also gone through the troubleshooting steps detailed above.

Thank you!

Hello ​@Camigliore,

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator