No warning when recipeint email is invalid or bounces

Hi ​@voconnor28  — thanks for raising this.

I'm sorry to hear about your experience, and thank you for taking the time to share it. I completely understand how frustrating it is when things don’t work as expected, especially when trying to get work done.

Let’s tackle a few of the issues you raised:

• You want to be notified of unused/invalid/defunct addresses. 

To further check it on our end, may I have the envelope ID, please?

Again, I’m sorry your experience hasn’t met expectations so far. I’d love the chance to help turn it around, and the Community is here to support you.
 

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

@Ma.Cubio - I resolved the envelope that started this post, however, I just came across another one with the same issue. See Envelope ID: f246c47f-bad7-4ed7-bf94-eb57c205162c

One of the recipients is no longer with the company and the email should have bounced but DocuSign doesn’t give me warning when the envelope didn’t reach the recipient. Again, I only realized there was an issue when I tried to send a direct reminder to the recipient via email and Outlook sent me the error that the address is no longer valid. I will correct the envelope once I obtain a different valid email address. 

Thank you so much for looking into this!

Hello ​@voconnor28,

Apologies if the issue is still unresolved. I just wanted to check: May you send me the email address of the person who is no longer with your company via DM?

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hello ​@voconnor28 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.