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June 2, 2025
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No Template option to create a PowerForm

  • June 2, 2025
  • 12 replies
  • 318 views

Yesterday I purchased a docusign Business Pro subscription for its advertised ability to create PowerForms. In spite of updating a properly prepared template and having (I had to add this…???) PowerForm Administrator permissions, I do not see a link to create a PowerForm from my template. Please advise as to why this is occurring. 

Best answer by Vinicius.Rodrigues

Thanks for your reply. I am the subscriber and sole DA Admin profile account holder. On the Agreements screen, I do not have the link path you describe above. Instead, I have a “Start Now” button at upper left, which when clicked, triggers the envelope creation routine.

I also have a “PowerForms” link in the left navigation column at bottom left, which when clicked, triggers a looping (e.g., continuous and unending) “Loading...” animation.

The Account Profile information I previously entered is now mysteriously missing. My Business Pro subscription is supposed to give me access to the PowerForms module, and that’s why I subscribed...to test and use that functionality. Without that capability, I see little reason to continue my monthly subscription or upgrade it to an annual plan.

As an IT professional, I’m very surprised to be experiencing this type of issue...only two days since subscribing to docusign’s service! After scouring their Help files I can find no resolution that addresses this issue. Yesterday I was unable to open a trouble ticket (e.g., support Case). Today it seems that I now can do so. Let’s see what transpires moving forward.

 

I'm sorry you're facing this situation. I believe there must have been some provisioning error in your account or user, since it even shows Powerforms, but it's not full enabled for you. The support team can check the logs internally in the system, which I unfortunately don't have access to.

I would just like you to do a quick check to see if your current plan is really Business Pro. To do this, go to: Admin > Plan and Billing > Plan Info.

12 replies

Conversation Starter
July 16, 2025

If I could get a reply for this same issue.  It is time sensitive.  I also am unable to get a refund for a wasted purchase.

Community Moderator
July 16, 2025

Hello ​@KDS,

Thanks for reaching out to the Docusign Community.

To confirm, when you go to your templates and click the dropdown, there is no “Create Powerform” option?

Please submit a support case so Docusign support can review your account and assist you with the refund process. You can open a support case directly here: Open a Support Case

 

Best regards,

Jenny | Docusign Community Moderator