Skip to main content
arrow-left Back to Docusign.com

I run a remote business and customers sign up online then have to sign a contract.  I have used Docusign for a year and a half.  All of a sudden when I pay my $300.00 renewal, customers don’t get the contract.  I have called, it said the average time to get back to me is 30 minutes.  

That was 3 days ago! 

I have contacted and corresponded with Docusign 8 times in the last 3 days - Each Time telling me someone would contact me.  The last one was a Bot response asking for my phone number and time zone which I have already given them in my contact support ticket.  I gave it anyone and was asked to provide times I was available.  I said Anytime in the next 2 hours - No call - Again!  

I will ask for my $300.00 back if this can’t be remedied by this weekend.  I will go somewhere else there are other companies who provide correct support.  

Hello ​@6759Sherry,

Thank you for reaching out, and welcome to the Docusign Community! I am sorry to hear about the issue with recipients not receiving the notifications and the call you expected from Support. I understand the urgency of this matter to you. 

Let us check the issue with the notifications, and I will also follow up with your case. Can you please send me a private message with the following details:

I look forward to hearing back from you. Thank you!

 

Best,

Melanie | Docusign Community Moderator
If this helped, hit "Best Answer" so others can find it too!

 

Hey ​@6759Sherry,

How are you? I'm checking in to see if you still need assistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!

 

 

Best,

Melanie | Docusign Community Moderator
If this helped, hit "Best Answer" so others can find it too!

Reply


Code of Conduct

Docusign Community

Code of Conduct