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Next button isn't there anymore

Forum|Forum|2 years ago
May 21, 2024
7 replies
957 views

I am trying to send a document that needs 2 signatures. I downloaded the document, added the 2 names and scrolled down to the bottom and the “Next” button is not there, so I can’t go to the next page where I indicate where they sign. I have never seen this happen before, I am stuck on the first page!

eSignature

Best answer by nathaly.monge

Hello @Eve Williams ,

Thank you for reaching back.

Can you try opening your Docusign account via an Incognito/Private Window? Also, please try to clear your cookies and cache as well as to try to open your account in a different browser.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Alexandre.Augusto

Docusign Employee

Hello, @KimUND

You are welcome to the Docusign Community!

Close all your browser sessions logged to your Docusign account.

Open an incognito window

Clear the cache

Do a login to your Docusign Account

Try again to create the envelope, adding your document, recipients, placing the signing fields in the document, see if the Next button shows up now.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

F

Flahurt

Newcomer

We are having the same issue.

I would assume its a bug that has not been popularly reported or DocuSign has not corrected yet.

The NEXT button is completely missing from the usual required step that is always located at the bottom of after filling up all required items on form or doc page.

Please do the needful and look into issue deeper and fix bug DocuSign and let us know status of missing button. :)

Not a browser issue. Checked already.

N

nathaly.monge

Docusign Employee

Hello @KimUND and @Flahurt ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that the option is not available. I understand that the “Next” option is not showing.

Can you provide a screenshot to better understand?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Newcomer

Docusign Employee

Hello @Eve Williams ,

Welcome to the Docusign Community and thank you for posting your concerns!

Is that directly in Docusign or are you using an integration?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

E

Eve Williams

Newcomer

Directly

N

nathaly.monge

Answer

Docusign Employee

Hello @Eve Williams ,

Thank you for reaching back.

Can you try opening your Docusign account via an Incognito/Private Window? Also, please try to clear your cookies and cache as well as to try to open your account in a different browser.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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