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I am trying to send a document that needs 2 signatures. I downloaded the document, added the 2 names and scrolled down to the bottom and the “Next” button is not there, so I can’t go to the next page where I indicate where they sign. I have never seen this happen before, I am stuck on the first page!
Solved
Next button isn't there anymore
+1- New Voice
Best answer by nathaly.monge
Hello
Thank you for reaching back.
Can you try opening your Docusign account via an Incognito/Private Window? Also, please try to clear your cookies and cache as well as to try to open your account in a different browser.
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+18- Docusign Employee
Hello,
You are welcome to the Docusign Community!
Close all your browser sessions logged to your Docusign account.
Open an incognito window
Clear the cache
Do a login to your Docusign Account
Try again to create the envelope, adding your document, recipients, placing the signing fields in the document, see if the Next button shows up now.
Best,
Alexandre
+1- Newcomer
We are having the same issue.
I would assume its a bug that has not been popularly reported or DocuSign has not corrected yet.
The NEXT button is completely missing from the usual required step that is always located at the bottom of after filling up all required items on form or doc page.
Please do the needful and look into issue deeper and fix bug DocuSign and let us know status of missing button. :)
Not a browser issue. Checked already.
- Community Moderator
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear that the option is not available. I understand that the “Next” option is not showing.
Can you provide a screenshot to better understand?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+1- Newcomer
- Community Moderator
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
Is that directly in Docusign or are you using an integration?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Community Moderator
- Answer
Hello
Thank you for reaching back.
Can you try opening your Docusign account via an Incognito/Private Window? Also, please try to clear your cookies and cache as well as to try to open your account in a different browser.
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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