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I added a new user to my group (I am an Administrator). She was able to access it yesterday, but today, her account is closed. I did not close it, nor did she. How do I stop this from happening. She was added to a valid group with is used by others.
- Community Moderator
Hello
Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.
I understand that a user you recently added was closed, and you didn't, nor the user did it. I sincerely apologize for this. Let's work together to sort this out.
I just have a few questions.
- Does the affected user have multiple Docusign accounts? Can you tell us what issue the user is experiencing? Did they have any problems logging in or get an error message?
- Please confirm the user's status from Admin > Users > (search for the user). Is it Active/Closed/Pending Activation?
- If you see the status as closed, please check the Audit Logs to see if you will be able to find the information about who closed the user. Go to Admin > Audit Logs. Article: View and Export the Audit Logs
Note: Please do not reply with screenshots of Personally Identifiable Information, as this forum is public.
I look forward to hearing back from you. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
Hello
I hope you are doing well. Just checking to see if you are able to provide the information that I previously requested? If so, please do so in a reply to this question so that I can further assist you with your issue. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+3- New Voice
- Answer
Thanks, but this has been solved! We have an internal process which refreshes users, so I had to delete that first. Thanks for responding!
- Community Moderator
Hello
Thank you for confirming. Have a great day!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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