Hello ​@YASK,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I understand that a user you recently added was closed, and you didn't, nor the user did it. I sincerely apologize for this. Let's work together to sort this out.

I just have a few questions.

• Does the affected user have multiple Docusign accounts? Can you tell us what issue the user is experiencing? Did they have any problems logging in or get an error message?
• Please confirm the user's status from Admin > Users > (search for the user). Is it Active/Closed/Pending Activation?
• If you see the status as closed, please check the Audit Logs to see if you will be able to find the information about who closed the user. Go to Admin > Audit Logs. Article: View and Export the Audit Logs

Note: Please do not reply with screenshots of Personally Identifiable Information, as this forum is public.

I look forward to hearing back from you. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@YASK,

I hope you are doing well. Just checking to see if you are able to provide the information that I previously requested? If so, please do so in a reply to this question so that I can further assist you with your issue. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thanks, but this has been solved!  We have an internal process which refreshes users, so I had to delete that first.  Thanks for responding!

Hello ​@YASK,

Thank you for confirming. Have a great day!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.