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New link for expired emails

Forum|Forum|2 years ago
January 22, 2024
13 replies
1143 views

Good afternoon, I am having an issue with not getting emails on expired links. I click on the option to send a new link and it says it sent it but I am not getting anything. I checked spam, had our IT company verify there are no blocks yet I still don’t receive the new email. Any idea what the issue would be?

eSignature

Best answer by Christopher.Alpizar

Hello @PropSvcs,

Thank you for reaching back, I ran another query on your user at the backend, it is showing that the Recipient Envelope Complete Notification is being Suppressed, would it be possible for you to provide a screenshot of your current settings for notifications? This is to confirm that you have the notification enabled.

DocuSign eSignature provides email notifications for various scenarios. You can manage your notification preferences by going to My Preferences > Signing and Sending > Notifications. From there, you can clear the check box for any notification that you do not want to receive and click SAVE to update your preferences. Manage Notifications

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Show previous replies

R

Ronnie Tinsley

New Voice

Hello.

I faced same issue.

Could you help me, please?

C

Christopher.Alpizar

Docusign Employee

Hello @Ronnie Tinsley,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for any inconvenience that this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that you and your colleagues are not getting the envelope email notification.

Are you getting the envelopes to your Docusign account? if yes could you provide the envelope ID for one of the envelopes?

By default, Docusign eSignature sends email notifications for various scenarios to both senders and recipients. However, you can manage your notification preferences to control the communications you receive. To do this, go to My Preferences > Signing and Sending > Notifications, uncheck any notifications you don't want to receive, and click SAVE. These changes will apply to all future envelopes. Manage Notifications

Do you have all the notifications enabled?

Under certain circumstances, emails can be blocked by the recipient’s email domain configuration or can be marked as spam. You can find more details about these scenarios here: Why aren't my signers receiving Docusign Notification emails?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Christopher.Alpizar

Docusign Employee

Hi @Ronnie Tinsley,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.