Need help

Forum|Forum|1 year ago
February 17, 2025
3 replies
61 views

I have a signed document and it came back to me as signed but with the words across it “IN PROGRESS” Its very time sensitive and I cannot find a live support person to talk to. What kind of business is this?

Does anyone know why this is happening and how to fix it fast?

Thank you

Sheri Davis

Robert Jackson

Rising Star

Did you send it out or was it sent to you?

You may only be part of the workflow the wording implies that other people have actions on the workflow after you have signed.

Helping the wider community work better with DocuSign - Contact robert@icit.co.uk for more information

M

marco.tanglao

Docusign Employee

Hello @Sherid,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

M

marco.tanglao

Docusign Employee

Hello @Sherid

I hope you are doing well.

If you found the response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post?

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator

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