I think you need create case with support team let they investigate. What countries are they? Same country or different country?

FreeLink/甫连信息

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Hello ​@michmi ,

Thank you for reaching out here in the Docusign Community.

Would these be verification codes? Can you provide an envelopes ID?: Locate a Docusign envelope ID

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello ​@michmi ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
 

Good morning 

This was sorted by DS Support.  The issue as at their end.

Thank you nevertheless

Hello ​@michmi ,

Thank you for reaching back.

Glad to hear that it was resolved, please let us know if any other issue or questions arises.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!