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When we send an envelope with the Docusign friendly templates we are receiving the completed envelope and it’s not complete.  It occurs occasionally with random envelopes and only to one coworker. Client says they are filling out the fields that are required.  There all required.   I thought it was user error but I watched her create the envelope and she’s doing it correctly.  Checked all the templates and the required fields and they are correct.  Every other person uses the same templates and we have no problems.  I’m unable to recreate the problem.  Not really sure what to do.  

Hi there,

It would help if you could share a screenshot of this so that we can see the issues and try to help.  When you place fields you place them for that signer to complete.  Now if they are required it only needs a space to be entered and then it is valid.  There could be a few things to check to help point you in the right direction.

 

Robert

Hello @Nashworth,

 

Thank you for reaching out here in the DocuSign Community.

 

I apologize for the inconvenience, this is a follow-up to your post, I understand that there is Missing information from the required fields.

 

Have they tried the below troubleshooting:

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using VPN, or if on one already, disconnect from VPN and try again
  • Please try the Alternative Signing Method

 

Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Nashworth,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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