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Missing Admin menue point of signature types

Forum|Forum|3 months ago
April 30, 2026
7 replies
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Hi,

i don’t have the menu point of signature types in the admin section. do I have to set something in advcane in eg. Organisation level to get this?

Best answer by Ma.Cubio

Hello @axtony
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
If you don’t see “Signature Types” in the Admin menu, it’s typically because the feature isn’t included or enabled in your current DocuSign plan. Some signature type options (like advanced or qualified signatures) are plan-based or paid add-ons, so they won’t appear unless your account has access to them.

Please check your plan details under the Billing/Plan Section. If it is included in your plan and still doesn’t appear, I recommend reaching out to our support team by creating a support case so they can check whether a back-end setting needs to be enabled.

Signature Types

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer."

M

Ma.Cubio

Answer

Community Moderator

Hello @axtony
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
If you don’t see “Signature Types” in the Admin menu, it’s typically because the feature isn’t included or enabled in your current DocuSign plan. Some signature type options (like advanced or qualified signatures) are plan-based or paid add-ons, so they won’t appear unless your account has access to them.

Please check your plan details under the Billing/Plan Section. If it is included in your plan and still doesn’t appear, I recommend reaching out to our support team by creating a support case so they can check whether a back-end setting needs to be enabled.

Signature Types

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer."

M

Ma.Cubio

Community Moderator

Hello @axtony

I trust all is well. We’d like to know if the suggested solution was helpful. If yes, we would greatly appreciate it if you could mark it as "Best Answer" ✅, to help other community members find trusted answers.😊

Let us know if you need further assistance—we're here for you!

Sincerely,

Ma. Cassandra| Docusign Community Moderator

A

axtony

Author

New Voice

Hello, it is not possible to select the billing section because this is even not accessible.

br Axel

M

Ma.Cubio

Community Moderator

Hello @axtony
I’m sorry to hear that the issue is still unresolved. As you mentioned, the plan and billing section is not accessible. Did you encounter any error message when you tried to access it?
You can also use incognito or a different browser to log in to your account and see if you can access the plan and billing after.

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer."

M

Ma.Cubio

Community Moderator

Hello @axtony

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a valuable solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."

A

axtony

Author

New Voice

Hello,

i am in touch with docusign sales and hopefully we find a solution. Please close this task here - i don’t know how...

M

Ma.Cubio

Community Moderator

Hello @axtony

That’s great to hear! If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

—
Ma. Cassandra | Docusign Community Moderator

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