Merge Accounts

Hi All, 

We have rebranded and I have two accounts one with my new email and one with my old email. Is it possible to merge these please? 

is it two accounts or two users? if it is two account and with enterprise edition, the envelopes can transfer from old account to new account when they join in the same DocuSign Org.

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Hello @Manny007,

Thank you for reaching out to the Docusign Community.

I apologize for any inconvenience this might cause you. The merging of the accounts is not possible. The only option would be as stated in the previous post.

You will need to create a Docusign Organization and then transfer the envelopes, after the transfer is completed you can close the account if needed, the one that the envelopes are from. Introduction to Docusign Organization Administration

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Manny007,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello,

Well, I have a similar issue. When I sign documents as an individual, and not representing some firm, using diferent email accounts, I might loose the access to some if moving from one firm to another but being an individual, all documents that I signed should be combined under one personal account, so that I have the control over all documents that I personally as an individual have commited with.

So, how can I as an individual, transfer documents singned under diferent emails into the same “person/individual” account? 

Thanks,

Hello ​@delazaro,
 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Dear Docusing team, I understand what you explained, but it is not acceptable to deny access to past signed documents for someone just because it does not have the same email anymore once the emails may change and may be cancelled. Also if emails are hacked and the person lose access. The correct way is to link emails to real documents so that you can actually link a person to a signature instead of an email that does not mean anything and does not prove real life responsabilities. Anyway, hope a company that are so worried and commited to trust and sustainable parctices. 

Hello ​@delazaro 
Thank you for sharing your feedback with us. We understand your concerns about accessing previously signed documents when an email address changes or becomes unavailable. Please note that, for security and compliance reasons, Docusign identifies each signer by the unique email address used during the signing process. This approach ensures the integrity and traceability of every signature event, as all actions within the envelope are linked to that verified identity at the time of signing. While Docusign cannot retroactively change or transfer access from one email to another, signers retain the option to download and securely store copies of their completed documents once signing is complete. We always recommend keeping a local copy of all signed agreements for your reference.

We truly appreciate your perspective, and you're welcome to share this kind of idea on our Ideas board by submitting a feature request. That’s where ideas from Docusign users like you can submit ideas to improve Docusign’s features, and where you can also vote on ideas from other members.
 

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hello ​@delazaro 

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"