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Manage Cases

22 days ago
March 10, 2025
4 replies
38 views

+1

Jcoles
Newcomer
3 replies

I have an urgent question and tried to open a case. I have the standard plan but got this error message “Your Docusign plan does not support opening cases. Find additional help resources in the Docusign Support Center or learn how to upgrade your plan to access Support.” I’ve logged on two different devices and get the same message on both laptops.

Is there another way to submit my question to get assistance?

Also because it is not showing that I have the Standard Plan I can’t use advanced features such as Powerform that I would like to use.

Best answer by rodolfo.napay

Hello @Jcoles ,

I’m sorry to hear that you are having issues opening a support case. I’d be glad to help you in getting assistance as well.

Please use this link to open a Support Case for now if you still need to create one.

https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
At the bottom part of the site, look for “More support options” and then choose the same options in the screenshot below.

This will allow you to open a support case without logging in to your account.

I would also need for you to message me your email address so that I can sync your account with the system to resolve this issue.

Looking forward to your message.

Best regards,

Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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J

+1

Jcoles
Author
Newcomer
3 replies
21 days ago
March 11, 2025

Hi @nathaly.monge please see my post above. I need assistance

R

+8

rodolfo.napay
Community Moderator
162 replies
Answer
20 days ago
March 12, 2025

Hello @Jcoles ,

I’m sorry to hear that you are having issues opening a support case. I’d be glad to help you in getting assistance as well.

Please use this link to open a Support Case for now if you still need to create one.

https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
At the bottom part of the site, look for “More support options” and then choose the same options in the screenshot below.

This will allow you to open a support case without logging in to your account.

I would also need for you to message me your email address so that I can sync your account with the system to resolve this issue.

Looking forward to your message.

Best regards,

Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

J

+1

Jcoles
Author
Newcomer
3 replies
20 days ago
March 12, 2025

@rodolfo.napay my account has been synced after sending a case through the link you sent. Thanks

M

+8

marco.tanglao
Community Moderator
428 replies
18 days ago
March 14, 2025

Hello @Jcoles

I hope you are doing well.

It appears that your issue is now resolved. Favor, may you please mark the answer of Rodolfo as the "Best Answer ✅" by clicking “Select as Best”.

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator

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