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Logo Size under Brand is too small. When the logo on "review and continue" shows up, the logo is barely to be viewed.

  • May 16, 2025
  • 2 replies
  • 60 views
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Newcomer
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Logo Size under Brand is too small. When the logo on  "review and continue" shows up, the logo is barely to be viewed.  We uploaded different pixel and resolutions of logo but still did not work. Support from DocuSign asked us to submit an idea here. 

Best answer by Pawan Gangwani

Hello ​@WLWL 

Welcome to the DocuSign Community!

I recommend reviewing all the image requirements before uploading your logo, particularly the dimensions, as this will affect how the image appears in your emails. Here are some key requirements to keep in mind:

  • Maximum file size: 300KB

  • Recommended dimensions: 296x76 pixels

  • Accepted file formats: JPG, GIF, PNG

For more details, please refer to this article: Add a Signing Brand for Recipients

Thanks!
👪 DocuSign Community Leaderboard Top 5 contributor
💹 Ranked #3 in the Reply Royalty category in DocuSign Community Wrapped 2024
🤝Let’s LinkedIn and roll: Pawan Gangwani - EY | LinkedIn

2 replies

Pawan Gangwani
Digital Leader
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  • Pawan GangwaniDigital Leader
  • Digital Leader
  • Answer
  • May 16, 2025

Hello ​@WLWL 

Welcome to the DocuSign Community!

I recommend reviewing all the image requirements before uploading your logo, particularly the dimensions, as this will affect how the image appears in your emails. Here are some key requirements to keep in mind:

  • Maximum file size: 300KB

  • Recommended dimensions: 296x76 pixels

  • Accepted file formats: JPG, GIF, PNG

For more details, please refer to this article: Add a Signing Brand for Recipients

Thanks!
👪 DocuSign Community Leaderboard Top 5 contributor
💹 Ranked #3 in the Reply Royalty category in DocuSign Community Wrapped 2024
🤝Let’s LinkedIn and roll: Pawan Gangwani - EY | LinkedIn

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Community Moderator
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  • Ma.CubioCommunity Moderator
  • Community Moderator
  • May 29, 2025

Hi ​@WLWL  — thanks for raising this.

 

I hope you are doing well. 
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
Let me know, and I will gladly help you address the situation as soon as possible.

 

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

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