Hello ​@WLWL 

Welcome to the DocuSign Community!

I recommend reviewing all the image requirements before uploading your logo, particularly the dimensions, as this will affect how the image appears in your emails. Here are some key requirements to keep in mind:

• Maximum file size: 300KB

• Recommended dimensions: 296x76 pixels

• Accepted file formats: JPG, GIF, PNG

For more details, please refer to this article: Add a Signing Brand for Recipients

Thanks!
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Hi ​@WLWL  — thanks for raising this.

I hope you are doing well. 
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
Let me know, and I will gladly help you address the situation as soon as possible.

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.