Log in problem

Question

Hi, I am trying to log in. When I try and log in, it auto fills my name. The problem is, the name it put in is NOT my name. It is my wifes name. She has never used docusign. When I enter my email and log in, its my wifes name that comes up. How do I change that. I have no idea whats going on with this and why it comes up with my wifes name. She has a separate email to me.

Hengfeng Ge · Accepted Answer

You can check the users list whether only your email or your wife is added in this account: https://admin.docusign.com/users. if only your, you can change the profile: https://account.docusign.com/me/.

if there are more than one account for you email. you can switch account and set one as your default.

https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=jux1643235969954&topicId=twa1578456463932.html&_LANG=enus

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nathaly.monge · Answer

Hello @Smithy_m65,If you found the providedresponse to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.