KBA Issue

Question

I sent a KBA envelope and the certificate does not say it was KBA authenticated.  If a person has a DocuSign account can they bypass a KBA authentication on an envelope?

Vinicius.Rodrigues · Accepted Answer

Hi @Hchambers18050221!The sender account will always define recipient validation rules for sent envelopes.However, even if a recipient has an active DocuSign account, this doesn’t invalidate the extra authentication imposed by the sender.Depending on the sender's account configuration, it’s possible to configure "exception period" for validations from the same recipient on the same device. You can check this configuration by accessing your account > Settings > Security Settings > Authentication Settings. There are three options under this menu, and one of them says “Recipient Authentication Skip Option”.Please, check this article for more information:Authentication Settings

Christopher.Alpizar · Answer

Hi @Hchambers18050221,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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