Hello ​@vbvbvbvb ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear about the unfortunate experience when upgrading.

What plan did you purchase?

Regarding opening a case, when a new purchase is made it takes some time for the system to update and therefore might not recognise the plan you have now can open a case. Can you try opening a case again?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello ​@vbvbvbvb ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Solved: I had to wait a day for them to show.. 

Hello ​@vbvbvbvb ,

Thank you for reaching back.

Glad to hear that your issue has been solved, please mark your response as “Best Answer” so that other user can find your response easier.

Please let us know if you need assistance with anything else. I hope you have a great day!

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!