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I’m trying to sign a very important document. I already did the identification with IDnow and it was confirmed as completed. I can see in the certificate of docusign, that I passed the Identification process this morning. However, it doesn’t show my signature and if I try to sign again, it redirects me to IDnow advising “This identification for this Transaction Number has already been completed and cannot be restarted.”. It also didn’t forward the document to the next person in the signature order.
Is there a way to fix this? We already tried restarting the whole document but this didn’t fix the issue, the exact same problem happened again.
