Hello,
Thank you for reaching out here in the DocuSign Community.
If you are referring to the envelope's Certificate of Completion, you will need to use DocuSign Retrieve, for this and all bulk downloading of the envelopes.
Please see Evaluating DocuSign Retrieve for more information.
Please let us know if you need further assistance with anything else and click "Select as Best" below if you find the answer a valid solution to your issue!
You can create a case at https://support.docusign.com/en/contactSupport and a Support agent will contact you, If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.
Best regards,
Christopher | DocuSign Community Moderator
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