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Hi Team, I am trying to create a docusign contract for one of our customer. Their email address is ********* However, even if we use an alternative, we still get the same error message. 

  • Error: Incorrect email address format. Verify the email address or contact your administrator for the correct format.

Hello ​@lisaziqu,

Thanks for reaching out here in the Docusign Community—great to have you here! We’re sorry to hear that you are having this issue.

If you still receive an error even after trying a different email address, the issue may be related to cached data or cookies in your browser or app.

To resolve this, please try the following steps:

  • Clear the cache and cookies of your browser
  • Attempt to create an account using incognito or private browsing mode
  • Try a different browser or device

I hope this helps. Should you require any additional assistance, feel free to reach out. Thank you!

 

Best Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer” so others can find it, too!

Hello ​@lisaziqu,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

 

Best Regards,

Jenny | Docusign Community Moderator

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