If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hengfeng Ge

Hero

Have not meet this before. Could you open a case with support team?

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US&rsc_301

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries

Translate

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

M

marco.tanglao

Answer

Docusign Employee

Hello @JonathanCarroll

Thank you for reaching out here in Docusign Community.

These are two different recipient roles, and combining them is impossible.

You may access the link below to view details about Recipient Roles.

Recipient Roles

Conduct an In Person Signing Session

Include a Witness for a Signer

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Translate

M

marco.tanglao

Docusign Employee

Hello @JonathanCarroll

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

Translate

J

JonathanCarroll

Author

Newcomer

Hi - we quite often have clients come into the office reception to use our staff as a witness.

If it is not possible to wtiness and host, a follow-up question - can signers see the personal details of the witness.

If a staff member were to use their personal mobile to receive a OTP as witness, would the signer then have acces to that phone number?

Translate

M

Ma.Cubio

Community Moderator

Hello @JonathanCarroll
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
I reproduced the issue regarding your concern, and it shows that the signer will be able to see witness details, including the witness's phone number, in the Certificate of Completion copy.

I hope this answers your question. Thank you and have a great day!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Translate

M

Ma.Cubio

Community Moderator

Hello @JonathanCarroll

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Translate

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.