In person + witness

Have not meet this before. Could you open a case with support team? 

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US&rsc_301

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Hello ​@JonathanCarroll 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

Hi - we quite often have clients come into the office reception to use our staff as a witness.

If it is not possible to wtiness and host, a follow-up question - can signers see the personal details of the witness.

If a staff member were to use their personal mobile to receive a OTP as witness, would the signer then have acces to that phone number?

Hello ​@JonathanCarroll 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
I reproduced the issue regarding your concern, and it shows that the signer will be able to see witness details, including the witness's phone number, in the Certificate of Completion copy.  

I hope this answers your question. Thank you and have a great day!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@JonathanCarroll 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.