On a certificate of completion, how can I verify (beyond all doubts) that a signer was/wasn’t in person signing a pin pad? This has become a legal matter in which we need to know if signer (which is now deceased) was actually present at the time.
Hello
Thanks for reaching out, and welcome to the Docusign Community!
The Certificate of Completion (CoC) provides an electronic audit trail, including timestamps, IP addresses, and authentication steps. It does not provide proof of whether a signer was physically present at a device.
In the In‑Person Signing process, the sender (or host) starts the signing session and then hands over a device they own ( tablet, laptop, or phone) to the signer. The signer completes the signing directly on that device while the sender is present.
Because of this setup, the CoC cannot confirm physical presence. The only reliable way to determine if the signer was actually present is through the sender, who managed the session and passed the device to the signer.
I hope this helps clarify things! If you found this response helpful, feel free to give it a like or mark it as the best answer. Let us know if you have any further questions
Best Regards,
Jenny | Docusign Community Moderator
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