Impossible to reach customer Support

I get an error trying to get in. I have emailed the error and have a case number. Nothing they do to help. All their communication is in email and they make no sense at all. They start from scratch, like the person is totally new to the issue.  

We even have requested a call back and nothing. This is pretty bad for a company that we trusted and worked with and now they have totally gone bad. 

Hello ​@TinaK,

Thank you for reaching out to the Docusign Community.

I apologize for the inconvenience that this might cause you, would it be possible for you to provide the case number?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I am sorry but this is the most expensive electronic signature software I have ever used. And the only one with no customer support. I used Docusign many years ago through our Realtor association, but when priced became higher and higher my realtor association cut ties with them. We have been using other software that is more affordable and comes with full customer support. Now I am forced to use Docusign in the financial and life insurance industry as it is the only software accepted by this industry. This company got entire industries hooked and then dumped their customers on robots and fellow customers to solve their problems. Nice way to cut the overhead by firing most of their staff and still collecting the high membership fees from millions of people. So criminal. That is all I can say.